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INCOME AUDITOR

Position Summary :

The Night Auditor is responsible for auditing, balancing, and consolidating departmental ledger accounts, prepare various hotel operating reports, and handle the requests and transactions of the hotel guests.

Essential Functions :

• Post all daily room and outstanding charges.
• Balance all revenue totals of cash and credits against revenue report.
• Verify and prepare registration cards for arriving guests.
• Handle hotel phone system, transfer calls, and take messages for guests as well as hotel staff.
• Take, modify, and cancel guest reservations.
• Check in / out guests according to hotel and / or brand standards.
• Deal with inquiries, requests, and complaints from guests. Coordinate with other departments to fulfill guest special requests.
• Notify housekeeping and maintenance of any reported problems with guestrooms and hotel grounds.
• Create and / or print the required reports.
• Verify each front desk shift’s transactions.
• Finalize transactions completed during the day including completing a daily income report and daily F&B Revenue Report.
• Maintain cleanliness of the Front Office area.
• Perform cashier duties, cash travelers’ checks. Post phone charges and other miscellaneous charges to guest accounts.
• Follow in-house procedures to help ensure the security of guests and employees. Know hotel emergency procedures.

Additional Responsibilities :

• The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and employees may be asked to work shifts other than those they prefer or normally work.
• Employees are required to adhere to all work rules, procedures, and policies established by the hotel, including, but not limited to, those contained in the employee handbook.

Education and Experience :

Previous hotel experience.

Skills and Abilities :

• Good communication and interpersonal skills.
• Ability to maintain control and composure in difficult situations and exhibit good judgment.

Last updated : 2024-05-03